We’re here
to help
Real people, real responses. Whether you’re a Client with a question, a Creator needing support, or a press contact — reach out and we’ll get back to you.
Response time: 1–2 business days. We read and respond to every message. For active project disputes or payment issues, we prioritize urgency — include your order ID if applicable.
Client & Creator Support
Account questions, project issues, billing inquiries, and general platform help. This is the right place to start for most questions.
Jrosado@artsoundz.comCreator Onboarding & Applications
Questions about the Creator application process, profile setup, Stripe Connect, package configuration, or Creator verification.
Jrosado@artsoundz.comDMCA, Disputes & Legal Requests
Copyright takedown notices, formal dispute escalations, subpoenas, and legal correspondence. Please include all relevant documentation.
Jrosado@artsoundz.comMedia, Partnerships & General Inquiries
Press requests, interview inquiries, partnership opportunities, and general business correspondence. Include your publication or company.
Jrosado@artsoundz.comVulnerability Disclosure
Found a security issue? We take responsible disclosure seriously. Please do not post publicly — report directly and we’ll acknowledge within 48 hours.
Jrosado@artsoundz.comJoin the Team
Interested in working with us? We hire intentionally — but we always want to hear from people who are passionate about music and building great products.
View Careers PageBefore you email,
check the FAQ
Many common questions about bookings, payments, revisions, disputes, and IP are answered in our platform documentation. Faster than email.